Effective Date: May 03, 2025

Website: www.soiora.com

Company Name: Made For You SRL

1. Introduction

We at Made For You SRL (“we”, “our”, “us”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit soiora.com or interact with our services. We comply with the General Data Protection Regulation (EU GDPR) and relevant laws of the Republic of Moldova.

2. Data We Collect

We may collect the following personal data from you:
– Identity Data: name, username, or similar identifier
– Contact Data: email address, phone number, billing/shipping address
– Transaction Data: order history, payment and delivery details
– Technical Data: IP address, browser type, device, and OS
– Usage Data: interactions with our website
– Marketing Data: email subscription preferences

3. How We Collect Data

We collect personal data:
– When you place an order or create an account
– When you sign up for our newsletter
– When you contact us via email or forms
– Automatically via analytics tools

4. How We Use Your Data

We process your data for the following purposes:
– To process and deliver orders
– To communicate with you (order updates, support, etc.)
– To manage your account
– To send newsletters (if subscribed)
– To improve our website using analytics

5. Legal Basis for Processing

We process your personal data based on:
– Contractual necessity – to fulfill orders and services
– Legal obligations – tax and consumer law compliance
– Consent – for newsletters or marketing communication
– Legitimate interest – improving services and user experience

6. Sharing Your Data

We may share your data with:
– MAIB (Moldova Agroindbank) – for secure payment processing
– Nova Poshta – for product delivery
– Email service providers – to send transactional and newsletter emails
– Google Analytics – to analyze website performance

We do not sell your data to any third party.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.

8. Your Rights Under GDPR

You have the right to:
– Access your personal data
– Correct inaccurate data
– Request deletion of your data (“right to be forgotten”)
– Object to certain data processing
– Withdraw consent at any time
– Request a copy of your data (data portability)

To exercise your rights, contact us at: hello@soiora.com

9. Cookies

We currently do not use cookies for advertising or personalization. However, some technical cookies may be used for essential site functionality.

10. Data Security

We implement appropriate technical and organizational measures to secure your data against unauthorized access, alteration, or disclosure.

11. International Transfers

Where applicable, your data may be transferred outside the EU under appropriate safeguards in accordance with GDPR standards.

12. Contact Information

If you have any questions about this policy or wish to exercise your data rights, contact us at:

Made For You SRL
Email: hello@soiora.com
Address: Str. Trandafirilor 6, ap.4, Ștefan Vodă, Republic of Moldova, MD-4201